HDFC Bank Credit Card holders often receive offers(pamphlets) from vendor companies with which HDFC bank have tie-ups. One of them is Royal Images, Chennai (https:// http://www.royalimages.in/Pages/Home.aspx). They were offering 6 months EMI scheme with 0% interest if I buy Onida 1 Ton Air Conditioner (worth Rs.18480) from them using HDFC Credit Card.
I did the mistake of my life and placed the order via phone on 21st April, 2012. They said my order has been processed and I will receive my air conditioner in 7-10 working days.My card was swiped for 18480 rupees and first EMI of 3080 was already deducted. I called them on 1st May(after 10 days) to ask the status of my order and they said they are trying to get stock from the vendor(Onida). On 2nd May they emailed me promising that my order will be delivered in next 7 days. But Alas! I called them again after 7 days on 9th May and they said they are not able to contact Onida to procure the stock and hence they advised me to cancel the order. I instructed them to proceed with cancellation and they dropped me an email on the same day (9th May )saying the order is now cancelled and amount of 18480 will be credited back my credit card within 7-10 working days. I was already so frustrated with calling & emailing Royal Images. I purchased another air conditioner on May 11th and it was immediately installed.
Then the harrasment from Onida begins.On May 12th, I get a call from Onida saying that they have my air conditioner and would like to deliver it. I told them I have already cancelled my order 3 days back, so they can contact Royal Images if they have any confusion. I received calls from Onida from May 12th to 21st May, EVERYDAY, asking me to take delivery of the Air Conditoner because they are not aware that the order is cancelled. This miscommunication between Onida & Royal Images led to so much trouble and harassment for me. Anyways, I got rid of Onida sales people after shouting at them for 4-5 times.I called Royal Images and HDFC customer care almost everyday from May 9th to June 12th(yes, more than a month)to know the status of my credited amount and they had no information(only said order cancelled & amount recredited).By this time, my second EMI of 3080 was already deducted and billed.
On Jun 12th, a lady from Royal Images called to say that they had some internal problem in accounts department and amount worth 50 lakhs could not be recredited to customer accounts.Mine was one of them. I was so angry and dissapointed to hear this. She agreed to drop a cheque of 18480 rupees in my credit card account and it will reflect within 7 days. I had lost all hope to get this money back but finally it was credited to my account on 18th June.
One mistake of placing an order with them made my life hell for 2 crazy months. I suggest NOT to order anything from Royal Images even if the offer they are giving is super delicious.
It is not worth so much pain, tension & stress. Worst service ever.
Search results: 47 matching "royal images"
Royal Images (complaint)
sandhyatara on Oct 22, 2013
Non Delivery of Item
whether they recognise Royal Images or not but HDFC Bank gave me good review about Royal Images. Now out of 6 EMI's 2 already have been deducted from my account and I am sure at all I can get the delivery of my purchased product...
Royal Images (complaint)
slpnaresh on Oct 15, 2013
Order no 456189
Dear Sir, Last month Sep 9th I was booked one whirlpool refrigerator through on line banking.I was received message from my Bank already amount was deducted from my HDFC Credit card. But up to date i was not recieved my product when iam calling to your customer they are not giving p...
Royal Images (complaint)
MSUSILA on Oct 14, 2013
fake product
ordered jewellery set in royal images price Rs. 1698, paid by credit card. Today i got the product, when i see it the product is very cheap. It wont be that much cost. when im seeing in the online it was different. they are cheating people like this. Now i decided that should not buy anything through online...
Royal Images (complaint)
adityabhushanvishwakarma on Oct 5, 2013
Regarding Right warranty service coupon of laptop
23, 2013 11:29:10 AM, Royal images delivered the laptop August 12, 2013, he had take 19 days for delivery. , i got this serial number 0036468 warranty service coupon on delivery of the product . As per laptop serial number is 0036472. i want the warranty service coupon as laptop serial number...
Royal Images (complaint)
YUVARAJAN JAYANEELAM on Oct 1, 2013
MOBILE ORDERED BUT NOT RECEIVED
SO I CONTACTED BOTH COURIER AND ROYAL IMAGES TO CANCELL MY ORDER BUT IT HAS NOT CANCELLED AND ALSO I PAID MY FIRST EMI FOR MOBILE WHICH I NOT RECEIVED. BY REPEATED CONTACTING WITH CUSTOMER CARE SERVICE CENTERS NO POSITIVE FEED BACK. KINDLY DO THE NEEDFULL...
Royal images, Chennai (complaint)
kinturacca on Aug 8, 2013
Received a faulty item
Order # 510010255
First, I received a faulty device, I sent it back to them and asked for a replacement.
Later got the know the device is out of stock.
Have requested my money back now but they refuse to send a confirmation email for the same. No guaran...
ROYAL IMAGES (PLS DON'T PURCHASE ANY PRODUCT ONLINE) (complaint)
deepak7685 on Mar 6, 2013
WRONG ORDER CANCELLATION CHARGES WITHOUT ANY INTIMATION
I had purchased Nokia 101 mobile which having Order No 400034314 on 9 Jan 2013.
It was not delivered at my address due reson of improper address.
Although my address is on prime & well known location.
After that I had cancelled the same order.
Now I have r...
Royal Images (complaint)
sansha84 on Jan 24, 2013
Product Not Received
I have orederd wide order no- 400034238 philips Grooming Kit on 9th of Jan 2012 but till date i have not received the product whenever i contact customer care they informed me many times that product will be delivered in 2 days till date, i have not received it if they can not why are the...
Royal Images (http://www.royalimages.in/) (complaint)
chinmayabt09 on Dec 7, 2012
Refund of money
Player DVP3618 through Royal Images (HDFC Cr. Card), order No. is 400020467, & Booking dated-21/10/2012,After 7 days. I just called this Royal image no-18001022770 to customer care. They told that your address does not come our service area and canceled the order on 3rd Nov,2012 and refund the amount of Rs...
Royal Images (complaint)
This email address is being protected from spambots. You need JavaScript enabled to view it. on Dec 6, 2012
Not getting proper response
and sending email to Royal Images from last 3 days but i have still not received duplicate bill copy. my mobile is in warrenty period and need to repair for which i need bill copy to show in service center and warrenty period will get over in next 10 days. Please help me to get duplicate bill copy before 10th of this month...
Royal Images (complaint)
kailashnarayan9 on Jul 4, 2012
Wrong Product
you for ordering with Royal Images Catalog Company. Your Order Details : SN Item Code PName Colour Pay Mode Price Qty Total 1 M433C7F REEBOK T. SHIRT BLACK Full Payment 495. 00 1 495. 00 Total : Rs . 495. 00 You placed the order on : Wednesday, June 20, 2012 Your order number is : RC00025639 For Customer Service Related Enquiries -Telephone: +91 44 2836 0151 Email: order@royalimages...
Royal Images Chennai (complaint)
factonly on Jun 29, 2012
Don't dare order anything from ROYAL IMAGES CHENNAI
One of them is Royal Images, Chennai (https://www. royalimages. in/Pages/Home. aspx). They were offering 6 months EMI scheme with 0% interest if I buy Onida 1 Ton Air Conditioner (worth Rs. 18480) from them using HDFC Credit Card. I did the mistake of my life and placed the order via phone on 21st April, 2012...
Royal Images Catalogue Company (P) Ltd. (complaint)
rajagurupandu on Mar 29, 2012
Delivered Duplicate casio Watch
AE1000W1BVDF watch Online In Royal Images Catalogue Company (P) Ltd. But They are sent me duplicate watch. So please help me. Address:Abhijit Bhandari (Founder and CEO) abhandari@royalimages. in Royal Images Catalogue Company (P) Ltd. Alsa Regency, 165 Eldams Road Alwarpet, Chennai - 600018 Tamilnadu, India...
Royal Images Catalogue Company Pvt Ltd. (complaint)
prasadutekar on Sep 27, 2011
Mislead & wrong payment portal
Purchase was done on Royal Images Catalogue site using credit card. the portal displayed payment made using HDFC, ICICI Bank & CITI bank will be charged EMI basis for 6 months. Accordingly i did purchase using my ICICI Credit card. Received order confirmation confirming payment mode 6 months EMI, when i received credit card statement bank has charged full amount in 1 bill itself...
Royal images, Chennai (complaint)
tandel.amit on Sep 13, 2011
Wrong product delivery
theater online from Royal images, Chennai on 6 monthly EMI's as per their product catalog i received with my HDFC bank Credit card statement. Order details are below: order number : RC00012854 (Wednesday, August 31, 2011) Item Code : M384 Product: PHILIPS HOME THEATER(DVD PLAYER DVP3356 + 5...
Royal Images Catalogue Company P Ltd (complaint)
mybhopal on Apr 1, 2011
American Tourister Laptop Backpack was not found in the package delivered
RC00007529 Invoice noRoyal Images. in/53150 Airway bill #C06835769 American Tourister Laptop Backpack (1) was not found in the package delivered by the courier. The matter was atonce reported to the office of the courier company at Bhopal (in front of Habibganj Rly Stn) who mailed an advice to their counterpart regarding shortage...
Royal Images (complaint)
pradeepdeol on Jan 28, 2011
ordered product not delivered
product i cal back to royal images on custemer care 18001021191 they say that order is deliverded but i did not get the product i cal them about 10 times but no proper response is provided by them and my money is going waste i have paid one instalment of 1099 Rs and others are also to be paid by me on upcoming bills pls do needful regarding this thanks pradeep singh house no-4 sunflower 2 amravati appartments baddi 173205 distt-solan mobile-09857856143...
Royal Images (complaint)
pradeepdeol on Jan 7, 2011
i have not received my order mobil
cost 6700 from royal images through credit card on emi on 28/12/10 but yet on 8/1/11 i have not recived my order pls do needful for me pradeep singh deol mobile-9857856143 email-pradeepdeol@indiatimes. com address-house no-4 sunflower 2 amravati appartments sai road baddi distt-solan...
Royal Images catalogue (complaint)
nsridhar13 on Jan 7, 2011
Wrong product delivered
iPod Nano on EMI with Royal Images Catalouge. Instead they delivrered an Apple iPod Touch. They have charged me for the first month EMI & say that the amount would be credited back once the product reaches them from the concerned Courier. I have spoken to 4 different personnels regarding this & nothing has happened till now...
Royal Images Catalogue Company Pvt. Ltd (complaint)
nileshnaik2003
NOT RECEIVED GOODS AFTER PAYMENT THROUGH HDFC CREDIT CARD
I booked PHILIPS 4 in 1MEN'S GROOMING KIT through online order ref & proposed by HDFC CRADIT CARD the payment done by HDFC CRADIT CARD 25days after ordering I still not gate my good on corosponding more than 5 time with costmer care on 1800 102 2770 they do not reply satisfactor...
Royal Images Catalogue Company Pvt. Ltd (complaint)
Siddhartha Sen
Non-receipt of product
I had ordered the followings over the phone (toll free no: 1800 102 2770) vide order no. 42294, dated 13/Apr/2010
Item Code Quantity
------------------------------
M208 1 piece
M151 1 piece
T211 1 piece
...
Royal Images catalogue (complaint)
Vijit Uppal
After cancellation of order, my money got deducted for the order
Order Details :
Samsung Corby S3653
Price: 8520.00
Date: Thursday, March 04, 2010
Order number is : RW00000512
I am absolutely unsatisfied with your service below is the reason mentioned:
I have made an order for Samsung c...
Royal Images Catalogue, Deustche Bank (complaint)
Maulik C Gandhi
Improper order mgmt and billing
I had ordered one bedside tray from one of the catalogues of this company (shared by Deustche bank). I had placed order on website (which now they have pulled down or changes and are not promoting) using my DB card.
The order was taken twice but I got only 1 confirmation mai...
royal images catalog,chennai (complaint)
Srinivasa Rao
Fraud happen using my card
Hi, all i'm Srinivas from hyderabad, by using my hsbc credit card somebody made transactions at this Royal image catalog, chennai of Rs. 10800 on 23 rd and 28-05-2009..kindly send a mail how to find out that person.
what can i do now?
i have lodged a complaint r...
Royal Images Catalogue Leather Goods (complaint)
Pramod Kumar Kaushal
Non receipt of two items and few substandard products
Do not believe in ROYAL IMAGES Catalouge company...
Search results: 47 matching "royal images"
Royal Images Catalogue Co,(P) Ltd. (complaint)
Annie Dsouza
Order No: 11968 - Wrong Product Delivered
ORDER ANYTHING FROM ROYAL IMAGES CATALOGUE PVT LTD...
royal images 5 LM krishna Bldg Balavinayagar Main road arumbakkam chennai 600064 (complaint)
r sampath
defective binocular
32586766494 by M/s Royal images Customer code (90576. ) The package was received in good condition &no damages were there. The package was opened. I noticed that the binocular has a manufacturing defect. The view from the left eye piece is totally blurred. I feel that some prism/lens has shifted from position...
Royal Images catalogue (complaint)
ASHOK J SHAH
Non reciept of materials ordered and excess money charged which has not been refunded
I had ordered for an exclusive bag and two sets of exclusive pearl necklaces each worth rupees 495 on 22 of October and was told that the items would reach me in 10 days.
Not only do the items not reach me but they charge my card an extra of rupees 495 so i end up paying 495 * 4 = 1...
royalimages (complaint)
mp.1972 on Nov 17, 2012
royal images sent me wrong product and refuse to replacement
in last 3 month from royal images and no-one give me satisfied answer royal images customer care,please tack some legal action against royalimages. com my name : manish g patel my order no is : 212017 my email : mp. 1972@yahoo. com My Contact No. : 8511811111 Company contact details Aasaan Retail Private Limited...
AASAAN RETAIL PVT. LTD. CHENNAI (complaint)
govindan kutty n nair on Jul 12, 2013
NON-DELIVERY OF GOODS ORDERED
under the name Royal Images, Chennai, but their customer care representative could not give me any satisfactory reply and told me that the goods will be delivered to me by the week ending 06. 07. 2013. Today is 12. 07. 2013. I have neither received the goods nor any intimation from the consignee. Thus they violated the terms of delivery within 21 working days...
royalimages (complaint)
mp.1972 on Nov 17, 2012
cheating
in last 3 month from royal images and no-one give me satisfied answer royal images customer care,So please don't purchase any product from royalimages,com my name : manish g patel my order no is : 212017 my email : mp. 1972@yahoo. com My Contact No. : 8511811111...
Nokia Mobile Cr - 06 (complaint)
RPURADUP on Oct 5, 2012
NON REPLACEMENT OF FAULTY ARTICLE IN GUARANTEE PERIOD
Nokia C2-06 mobile From Royal Images on 6 months emi option as on 28. 06. 2012 which Invioce no. is Royal Images. in/29662. As on 08. 09. 2012 I occured display problem in the said moblie. Mobile is in gurantee period sothat I approach to the local NOKIA CARE as on 09. 09. 2012. NOKIA CARE told me that reparing expenss will come upto Rs...
HCL Me Tablet (complaint)
Sanjoo82 on Mar 19, 2012
Replacement Policy
HCL Tablet ME through Royal Images c/o Aasaan Retail Pvt. Ltd. , Chennai. Dtd. 1st march 2012. The product was received by us on 4th march 2012. Now the thing is that the touch screen is some times working and some times it is not responding. On 7th of march , I had registered the complain through on line service from hcl site , support portal, unfortunately i have not received any response for the same and complaint No...
Credit Card (complaint)
sandeep1964 on Mar 13, 2012
Transaction in Chennai
00 in CHENNAI AT 06M ROYAL IMAGES ON 2012-03-13:11:30:18. When I am in Delhi and working in the office how can I make such transaction in CHENNAI? Please look into this matter and revert this transaction immediately. i am feeling very bad about this transaction. Can file FIR this transaction? Please suggest...
Zodiac Store (complaint)
anurag62 on Feb 27, 2011
Not Honouring Gift Voucher in Sale
31/3/2011,issue by Royal Images Direct Marketing as SBI Gold Cards Rewards( on which I paid Tax as well)...
HDFC CREDIT CARDS (complaint)
you2care
HDFC Credit Cards Worst
eg:- Royal Images set of 2 Wallet Card Case before review 720 reward points only Royal Images set of 2 Wallet Card Case after review (Points:1180 ). If you claimed in 720 reward points, for that now you give one more fresh claim with higher reward points 1180...
Bajaj Hand Blender - Hb08 (complaint)
Shahzeb66600
Pending Supply Of Hand Blender
NAGENDRA PRASAD JI , ROYAL IMAGES DIRECT MARKETING PVT. LTD. FOR RESENDING THE NEW ONE IN SAFE PACKING ON 16/12/2008 [CALL ID NO. --- 632871 ON 02/12/2008 ] AGAIN REMAINDER WAS SENT TO VIBHISH AS WELL AS NAGENDRA PRASAD JI ON 10/03/2009 FOR REPLACEMENT THE BLENDER . IT HAS BEEN LAPSED A CONSIDERABLE LONG PERIOD HAVING REMAINDED THE RESPONSIBLE OFFICERS OF ROYAL IMAGES DIRECT PVT...
Samsung/ Corby s3653 (complaint)
kishor kuna
regarding price
in the market or in royal images is of in and around Rs 7000/- But you have send the piece price is of Rs7999/-. Kindly go through my order and verify these price variations and do needfull to me. Thanking you Kishor 9704242773...
CJ 022 Royalimages (complaint)
Ram k Shivpuri
One strand of necklace is broken
I had ordered Ruby necklace from Royal Images, item code CJ022 some days back. It arrived today and one strand of this necklace is broken. Please replace this immediately or else I will stop your payments and complain to Consumer court...
Royal Images catalogue (comment)
yeeshu nayyar
Non reciept of materials ordered and excess money charged which has not been refunded
Thank-you for shopping with Royal Images Catalogue Company. You placed the order on : 7/23/2009 11:46:49 PM Your order number is : R000025 Order Details Products Details : item1 - EGC1115 qty - 1 Order Total : 1680. 00 Your order will be delivered to below address : c11127firstfloorsector05rohini delhi110085 india nrmothersprideschool delhi delhi 110085 Thank you once again and enjoy shopping at your ease...
Royal Images catalogue (comment)
soma487124
Non reciept of materials ordered and excess money charged which has not been refunded
(GT-s3653) through Royal Images (HDFC Cr. Card), order No. is 40925, & Booking dated-19/03/2010, Dispatch dated-27/03/2010, & I received the packet on 12th April, 2010. BUT I HAVE NOT RECEIVED THE DRIVER CD, IN THE PACKET. please suggest me what should I do for that? & again should I give any order to purchase or should I suggest any one to purchase from ROYAL IMAGES???...
Bajaj Hand Blender - Hb08 (comment)
Shahzeb66600
Pending Supply Of Hand Blender
NAGENDRA PRASAD JI, ROYAL IMAGES DIRECT MARKETING PVT. LTD. FOR RESENDING THE NEW ONE IN SAFE PACKING ON 16/12/2008 [CALL ID NO. --- 632871 ON 02/12/2008 ] AGAIN REMAINDER WAS SENT TO VIBHISH AS WELL AS NAGENDRA PRASAD JI ON 10/03/2009 FOR REPLACEMENT THE BLENDER . IT HAS BEEN LAPSED A CONSIDERABLE LONG PERIOD HAVING REMAINDED THE RESPONSIBLE OFFICERS OF ROYAL IMAGES DIRECT PVT...
Royal Images Chennai (comment)
kailashnarayan9 on Jul 4, 2012
Don't dare order anything from ROYAL IMAGES CHENNAI
Reebok T Shirt Online In Royal Images Catalogue Company (P) Ltd. But They are wrong T shirt sent me . And I am contact to Royal image but no response. Anyone suggest me what i do. Dear Kailash Narayan Thank you for ordering with Royal Images Catalog Company...
Reebok India (comment)
jayalakshmijai on Oct 5, 2012
Watch Not working
i purchased a reebok watch online from royal images chennai. i found it not working as soon as received thru'courier. kindly tell the service center...
Royal Images (http://www.royalimages.in/) (comment)
chinmayabt09 on Dec 7, 2012
Refund of money
Player DVP3618 through Royal Images (HDFC Cr. Card), order No. is 400020467, & Booking dated-21/10/2012, After 7 days. I just called this Royal image no-18001022770 to customer care. They told that ur address does not come our service area and canceled the order on 3rd Nov, 2012 and refund the amount of Rs...
Royal Images Chennai (comment)
indra2116 on Dec 17, 2012
Don't dare order anything from ROYAL IMAGES CHENNAI
through credit card in royal images. While pacing order it showing EMI but it was not converted. I have paid total at a time. And response from supplies is very poor. So don't purchase from royal images...
royalimages (comment)
Sugirtha Karthik on Mar 18, 2013
cheating
what i have paid at royal images. when i asked about it with the Royal images company, the response was "you can return the product and we will refund you the amount in 15 to 21 working day". it irritated us so much that we had brought the cam for an occasion and these people wouldnt check out the complaint as an issue and make arrangements for the refund of the extra amount...
